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Privacy Policy

Who We are

Your information will be held by Fidelitas Group. This privacy notice is to let you know how we will look after your personal information. This notice also tells you about your privacy rights and how the law protects you.

Contacting us about Data Privacy

Please use these details to contact us about any of the topics set out in this Privacy notice, if you have any questions or want more information about how we manage your data.

Email –

Post – Fidelitas Group Ltd

8th Floor Beckwith House

1 Wellington Road North

Stockport, SK4 1AF

Telephone – 0800 002 9051

What Information National Debt Help collect and why

This section sets out the legal reasons National Debt Help rely on, for each of the ways National Debt Help may use your personal information.

Data Protection law says that National Debt Help are allowed to use personal information only if National Debt Help have a proper reason to do so. The law says National Debt Help must have one or more of these reasons:

  • When you consent to it, or
  • When it is our legal duty, or
  • When it is in our legitimate interest

When National Debt Help have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. National Debt Help will tell you what that is, if National Debt Help are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.

The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. National Debt Help will not collect or use these types of data without your consent unless the law allows us to do so.

Here is a list of all the ways that National Debt Help may use your personal information, and which of the reasons National Debt Helprely on to do so. This is also where National Debt Help tell you what our legitimate interests are. 

Processing your online enquiry 

When you complete the online enquiry form National Debt Help take this as your explicit and informed consent to collect the information and contact you to discuss it further. National Debt Help use your contact information, and the limited amount of financial information you provide to prioritise our work. You don’t have to complete the online form, you can choose to contact us by phone instead.

You can withdraw your consent at any time by contacting us using the details shown above and National Debt Help will cease processing your enquiry.

When you access our website, your Internet Protocol (IP) address, operating system and browser type is automatically collected and is placed in our internet access logs, which National Debt Help use for system administration and statistical analysis. National Debt Help collect information directly from you in a number of ways. One way is through our use of “cookies” (see section on Cookies here)

Preparing your case for referring to the Insolvency Practitioner

When National Debt Help contact you by telephone to progress your enquiry our calls are recorded for our legitimate interest and to protect us against legal claims.

National Debt Help will continue to use your consent to collect more detailed information about your financial situation. National Debt Help will ask you to send us documentary proof of your information, that may include National Identifiers such as your National Insurance number. You may withdraw your consent at any point that you are on the phone with our advisor.

Special Category Data

Information related to your health, or the health of other people in your household, is particularly relevant to your financial situation or your ability to manage your debts. National Debt Help will therefore collect relevant health information as part of your case.

Managing Our Business

Areas of Financial Services are highly regulated and as such National Debt Help may need to keep records including your personal information and occasionally share them with regulators in our legitimate interest or as a legal obligation. 

Security of your information 

National Debt Help take the security of your information very seriously. National Debt Help have access controls in place and all our staff are trained on the importance of data privacy and security. If you send us documentation it is scanned and the image is stored in our case management system. The original documents are placed in secure bins and shredded by a reputable firm.

Who National Debt Help share your information with

When National Debt Help have completed the information on your case National Debt Help will use our legitimate interest to pass it to an Insolvency Practitioner who will assess your suitability for an Individual Voluntary Arrangement (IVA) / Protected Trust Deed (PTD). National Debt Help deal with a number of firms and National Debt Help will pass your case to the firm we believe are most suited to dealing with you. National Debt Help will tell you which firm National Debt Help are likely to pass your case to when National Debt Help speak to you. If an Insolvency Practitioner refuses your case, National Debt Help may pass it to an alternative provider.

With your consent National Debt Help will pass your email address to Trust pilot who will invite you to complete a review of our service.

National Debt Help will not pass your information to any other organisation without your consent.

National Debt Help work with a number of data processors such as telecoms and software providers to provide our service. All of these firms operate under written agreements.

Data Transfers outside the EEA 

National Debt Help work with a software development firm located outside the EEA where this party can access your personal information. Where we do transfer your personal information outside the EEA to our suppliers, we will make sure that it is protected to the same extent as in the EEA. National Debt Help will put in place a contract with the recipient that means they must protect it to the same standards as the EEA.

How long National Debt Help keep your personal information 

National Debt Help only keep information for as long as necessary and in accordance with our retention policy.

If you make an enquiry on our website that does not progress beyond the first stage will delete the information after 6 months.

If National Debt Help have created a record within our case management system, National Debt Help will delete the information 7 years after we stop dealing with you.

If National Debt Help have referred your information to an Insolvency Practitioner, you will have to ask them how long they keep your information.


National Debt Help use cookies to make this website work better. If you continue to use this website you are agreeing to their use.

Your Rights 

Withdrawing your consent

If National Debt Help are processing your personal information with your consent you may withdraw it at any time. Contact us using the information shown above. 

If your personal information is incorrect

You can ask us to correct any of the personal information National Debt Help hold you believe is incorrect. National Debt Help may ask you to verify this. 

If you want to restrict the processing

If you want us to pause the processing of your enquiry, please contact us. You may wish to do this if you want to correct information or whilst you decide whether to withdraw your consent.

If National Debt Help have referred your case to an Insolvency Practitioner, you will have to contact them directly about restricting processing.

Deleting your Information

If you want us to delete your information National Debt Help may be able to do this if you contact us. National Debt Help can only delete personal information if it does not conflict with our retention policy. 

Getting a copy of your personal information

You may request a copy of the information National Debt Help hold about you. National Debt Help will respond to this request within one month. You can contact us using the details shown above.

Portability of Information

You may ask us for a machine-readable copy of the information you entered into our online enquiry form. National Debt Help will provide this via a secure method.

Making a complaint

If you are not happy with how we have dealt with your personal information or how National Debt Help have responded to your questions you may complain to us, using the contact information above. You can also complain or lodge an appeal about the outcome of a complaintto the Information Commissioner. Find out on their website how to report a concern.

*An Individual Voluntary Arrangement (‘IVA’) is subject to the customer meeting qualifying criteria and gaining creditor acceptance. Monthly IVA payments include fees and may differ to the example provided, based on the assessment made of your own personal circumstances – these fees will be clearly explained to you in writing by your IVA company. Debt write off amounts are subject to creditor acceptance and vary by individual customer based on their own financial circumstances, and are applied upon successful IVA completion.

Substantiation example, Someone owes £60,000, they pay £100 over 60 months which equals £6000, write off amount would be £54,000 which is 90% of total debt level. Upon submitting your details on this website we will pass your details to one of our approved partners as this website does not give any advice.

Free debt counseling, debt adjusting and credit information services are available from the Money Advice Service.

National Debt Help
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